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The Woogle team appreciates feedback that helps to improve Woogle and guide its future development. This page conveys some information to make the feedback process more enjoyable for you as a user and for us developers.

== How to send us your suggestions and error reports ==
We would like you to use our end-user issue tracking system, running at http://octopus13.fzi.de:8080/browse/WMW. Do not worry, when using this simple form-based interface, submitting feedback is just as simple as sending an E-Mail.

However, if you actually prefere sending as an E-Mail, please feel free to do so via [[File:Email.png]]. Alternatively, you may consider using the discussion tab of this Wiki page (you will need to create an account for this Wiki before).

== How to best report problems and errors ==
Before sending us your problem, make sure you checked the [[Woogle4MediaWiki/Admin manual|admin manual]] and the [[Woogle4MediaWiki/FAQ|FAQ]] (and probably even our development issue tracker), if the problem has been reported/recognized before.

If you want to help us unterstand and fix your errors, you can follow some simple guidelines (also see the instructions at [[Integrated Search/Feedback]] if you run WoogleRemote with an Integrated Search backend, and think your problem is related to that):

=== Please describe as precisely as possible ===
* The exact action you were pursuing before the problem occured
* The behaviour you would have expected from the system
* The (problematic) behaviour that actually occured
* If feasible, provide some screenshots the problem (if your are using Firefox, there is a [http://pearlcrescent.com/products/pagesaver/ nice plugin])

=== Please provide us with some context information about your system setup ===
* Operating System, PHP Version, MediaWiki version, Woogle version
* Most of this information is contained in the following files/screenshots, that might be helpful for us to investigate your case:
** A screen copy or HTML dump of the Special:WoogleConfig page in your Wiki
** A screen copy or HTML dump of the Special:Version page in your Wiki
** A copy of your MediaWiki LocalSettings.php file
** A zip file containing the log files located in \MediaWiki\extensions\Woogle\logs

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