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| | + | The Woogle team appreciates feedback that helps to improve Woogle and guide its future development. This page conveys some information to make the feedback process more enjoyable for you as a user and for us developers. |
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| - | You may send us your feedback by email to [[File:Email.png]] for the moment.
| + | == How to send us your suggestions and error reports == |
| | + | We would like you to use our end-user issue tracking system, running at http://octopus13.fzi.de:8080/browse/WMW. Do not worry, when using this simple form-based interface, submitting feedback is just as simple as sending an E-Mail. |
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| | + | However, if you actually prefere sending as an E-Mail, please feel free to do so via [[File:Email.png]]. Alternatively, you may consider using the discussion tab of this Wiki page (you will need to create an account for this Wiki before). |
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| | + | == How to best report problems and errors == |
| | + | Before sending us your problem, make sure you checked the [[Woogle4MediaWiki/Admin manual|admin manual]] and the [[Woogle4MediaWiki/FAQ|FAQ]] (and probably even our development issue tracker), if the problem has been reported/recognized before. |
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| | + | If you want to help us unterstand and fix your errors, you can follow some simple guidelines (also see the instructions at [[Integrated Search/Feedback]] if you run WoogleRemote with an Integrated Search backend, and think your problem is related to that): |
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| | + | === Please describe as precisely as possible === |
| | + | * The exact action you were pursuing before the problem occured |
| | + | * The behaviour you would have expected from the system |
| | + | * The (problematic) behaviour that actually occured |
| | + | * If feasible, provide some screenshots the problem (if your are using Firefox, there is a [http://pearlcrescent.com/products/pagesaver/ nice plugin]) |
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| | + | === Please provide us with some context information about your system setup === |
| | + | * Operating System, PHP Version, MediaWiki version, Woogle version |
| | + | * Most of this information is contained in the following files/screenshots, that might be helpful for us to investigate your case: |
| | + | ** A screen copy or HTML dump of the Special:WoogleConfig page in your Wiki |
| | + | ** A screen copy or HTML dump of the Special:Version page in your Wiki |
| | + | ** A copy of your MediaWiki LocalSettings.php file |
| | + | ** A zip file containing the log files located in \MediaWiki\extensions\Woogle\logs |
